Refund policy

Returns & Refund Policy

We want you to be happy with your Smart3DPrints purchase. We offer a 30-day return policy, meaning you have 30 days after receiving your item to contact us to request a return.

To be eligible for a change-of-mind return, the item should be returned in the same condition in which it was received, unused and, where reasonably possible, in its original packaging. You will also need your order number or other proof of purchase.

To request a return, please contact us at Smart3DPrints1@gmail.com before sending anything back. We will provide instructions for returning your item.

Please do not send products back to us without contacting us first.

Damaged, faulty or incorrect items

Please check your order when it arrives. If an item is damaged, faulty, not as described, or you have received the wrong item, please contact us as soon as possible at Smart3DPrints1@gmail.com, preferably including your order number and photographs showing the issue.

We will assess the problem and arrange an appropriate solution, which may include a replacement, repair or refund as applicable.

Nothing in this policy affects your statutory rights under UK consumer law.

Personalised and custom-made products

Products made specifically to your requirements or personalised for you cannot normally be returned simply because you have changed your mind.

This does not affect your rights if a personalised or custom-made product is faulty, damaged, not as described, or otherwise does not conform to your statutory rights.

Standard products and change-of-mind returns

For online purchases of standard, non-personalised products, UK consumers normally have a statutory right to cancel within 14 days of receiving their goods. Smart3DPrints extends its standard change-of-mind returns period to 30 days from receipt.

After notifying us of a return, please follow the return instructions we provide.

Return postage

For change-of-mind returns under our voluntary 30-day policy, the customer may be responsible for the cost of returning the item. We will tell you what applies when you contact us.

Where an item is faulty, damaged, incorrect or not as described, please contact us before returning it so we can arrange the appropriate return process.

Exchanges

If you would like a different product, colour or variation, please contact us. In most cases, the quickest option will be to return the original eligible item and place a new order once the return has been agreed.

Refunds

Once your return has been received and inspected, we will let you know the outcome.

Where a refund is due, it will be returned to your original payment method. Please allow additional time for your bank or card provider to process the refund after it has been issued.

Where statutory cancellation rights apply, refunds will be made within the timeframes required by applicable consumer law.

For returns, refunds, damaged products or any questions about this policy, please contact:

Smart3DPrints
Email: Smart3DPrints1@gmail.com